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Frequently asked questions
- 1. General Online Store FAQ
- 1.1. Do you still have <gun>?
Yes! Any firearm that is no longer available disappears from the site immediately. So if you see it here, we still have it and it is available for sale
- 1.2. I don't trust the internet. Can I call you with my order?
We would really appreciate it if you use our online gateway. Our online gateway is protected by the same encryption as a credit card terminal in the store with the added benefit that you know where your computer has been whereas a terminal may have been tampered with. By using our online store you are also protecting your information as you don't have too trust a staff member with your credit card info (we never see it) and we also benefit by having fraud protections that are only available to us online. So everyone wins.
If, for whatever reason be it you're on a public computer or a insecure network, you don't trust a part of the infrastructure, we are always happy to speak to you on the phone but we ask that you view this as a last resort and trust that we have made the most secure store we could for our customers.
- 1.3. I'm looking for a <gun>. Do you have one or know where I can get one?
Our firearm inventory is now pretty much completely online. So if you haven't found it here, unless it just walked through the door and we're still processing it, we don't have it. We also have strict rules regarding third party trades with our staff so they are not going to be a lot of help with the search. We recommend if you can't find it here that it may be worth checking the gun message boards to see if one is available there.
- 1.4. Where's the rest of the store? All you have listed are your firearms.
We have every intention of expanding our online store to include things like optics and ammunition. But firearms are what we're best at and what we do the most business in, so that's where we're focussing to begin with and we'll go from there.
- 1.5. Will you take trade-ins by mail?
Not at this time. There are several things at play here, but the largest obstacle is shipping back and forth as we need to appraise a firearm before we do a trade. The cost of this alone makes it prohibitive but the additional wear and tear, insurance and he said/she said of condition when it was sent or received makes it just too much for everyone. We are more than happy to discuss your trade-ins in person in our store in London Ontario.
- 1.6. Do you price match?
No. Because a large part of our inventory is made of used guns, price matching, when considering condition, history etc is not possible. We make every attempt to make our new guns competitive both locally and across Canada but we also don't agree with a race to the bottom and won't follow those who might be doing a fire sale.
- 1.7. Can I pick-up in store?
Absolutely. There's a "Pick-up in Store" shipping option during checkout. Select it and the firearm will be waiting for you. We're happy to meet and talk with our customers, after all we were a customer oriented brick and mortar store long before we got into the online racket.
- 1.8. How can I tell if a firearm is new or used?
We have several indicators on each of our firearms to show if an item is new or used. Used firearms will always include a condition. Additionally they are generally tagged "used" and that tag can be found at the bottom of the product screen. If you are strictly looking for a new or used firearm, we suggest you use the filters listed on the left side of the screen to be certain.
- 1.9. Can you explain your grading system to me?
Conditions are based on the condition expectation given the item's age and rarity. A general guide for modern parts is below but again, be sure to adjust for age and rarity should you be looking at older parts.
AS NEW: Item appears to be in "New" condition but it is likely out of the package and we do not know the history of the item and can not guarantee it is completely unused.
EXC (Excellent): Item is almost flawless but may have small indications of use, is known to have been used, or has other indicators that disqualify it from "As New". Item has complete functionality and would be mistaken for new by the untrained or casual eye.
VG+ (Very Good Plus): Item exhibits minimal signs of gentle occasional use (such as slide wear on a magazine from entering and exiting a firearm) but exhibits no signs of damage or wear that would indicate potential for function failure or appear anything less than an excellent firearm to the casual observer.
VG (Very Good): Item exhibits signs of gentle moderate use (such as worn edges on the feeder of a magazine or scratches on the body) and may exhibit mild signs of corrosion that has been cleaned and rejuvenated. It exhibits no signs of damage or wear that would indicate potential for function failure or appear anything less than a regular used part to the casual observer.
G+ (Good Plus): Item exhibits signs of moderate to heavy use and possibly obvious aesthetic damage (large chip or crack in a stock). Item may exhibit moderate corrosion but nothing that may hinder use. Functionality appears unhindered at the moment but could potentially deteriorate over time if not repaired or maintained correctly. Usually notes are provided indicating major cause of this grading but other damage may also exist.
G (Good): Item exhibits heavy use and obvious aesthetic flaws, missing parts or damage (large chips, deep scratches, tired springs etc). While still functional unless otherwise noted, item may display potential for failure or less than optimal results if not maintained or repaired over time. Notes are provided indicating major causes of this grading but other damage may also exist.
F (Fair): Item exhibits heavy use and damage or missing parts. Major aesthetic and minor functional flaws are standard. Major corrosion damage is possible, affecting both aesthetic and functionality if not removed and reconditioned. Item appears to be functional though possibly hindered unless otherwise noted. Generally these items require repair before or shortly after use and should be largely used for collections or other non-functional roles and should in their current state be treated as unusable. Notes are provided indicating major causes of this grading but other damage may also exist.
P (Poor): Item is damaged or otherwise hindered to a point that it is no longer usable and has been appraised to be beyond a point that it might be repaired for even nominal use. Aesthetics may be completely destroyed or a major fault may be present that prevents the item from performing its function. While possibly recoverable in the right hands, we have deemed these parts and items be used strictly for display or non-functioning use and are no longer safe. Notes may be provided should the major flaw not be apparent but damage and condition is generally obvious in pictures.
- 1.1. Do you still have <gun>?